Self-service boosts satisfaction
Customers want the flexibility to view their statements, pay their bills, and interact with your organization when it is most convenient for them. Increase their satisfaction and improve your staff efficiency by leveraging the self-service capabilities in AMCS’ billing and contract management solution.
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Customers want the flexibility to view their statements, pay their bills, and interact with your organization when it is most convenient for them. Increase their satisfaction and improve your staff efficiency by leveraging the self-service capabilities in AMCS’ billing and contract management solution.
Recent research noted that it costs $8 to handle every call that comes into your utility. Giving your customers the ability to go online to perform many of the tasks that previously required a phone call or even in-person visit to your offices saves you money while saving your customers’ time and patience. Self-service puts the power into your customers’ hands to view statements, pay bills, raise a work order, and receive important notifications. Increased customer satisfaction and improving the efficiency of your staff will pay dividends for your back-office operations.